Website Ontario Health

Ontario Health – Ontario


At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health Offers:
Achieving your career goals is a priority to us. Benefits o working at Ontario Health may include the following based on employment type:

  • Fully paid medical, dental and vision coverage from our first day
  • Health care spending account
  • Premium defined benefit pension plan
  • 3 personal days and 2 float days annually
  • Individual contributors start at 3 weeks’ vacation, and 4 weeks at 2 yrs.
  • Career development opportunities
  • A collaborative values-based team culture
  • Wellness programs
  • A hybrid working model
  • Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Analyst is responsible for quantitative analysis that supports the effective and efficient delivery of Patient Ombudsman’s mandate. Working closely with an experienced advisor, the analyst’s work informs complaint resolution and investigation activities, key internal and external reports, and operational priority-setting and other insights. The ideal analyst is curious, collaborative, and interested in applying their expertise to ensure that Patient is maximizing insights from the thousands of complaints that are made to the office every year.

Here is what you will be doing:
Quantitative and qualitative data analysis

  • Providing research, advice and analytic support to facilitate successful and timely early resolution and investigative outcomes, operational priority-setting and decision-making, and communication and engagement strategies.
  • Analyzing quantitative and qualitative data largely but not exclusively from Patient Ombudsman’s case management system
  • Preparing data-informed presentations and reports for internal and external audiences, summarizing and interpreting results and communicating and interacting with stakeholders
  • Supporting the development of indicators, dashboards, reporting products and tools
  • Informing and enhancing data quality processes and compliances monitoring
  • Responding to ad hoc queries from internal and external stakeholders
  • Translating analysis to internal and external stakeholders by developing products that present findings using advanced written and graphical communication skills
  • Collaborating on the development of new tools/methods, processes, training materials, and approaches to advancing the data set and developing insights
  • Developing deep subject matter expertise in Patient Ombudsman’s case management system, and other relevant data sets, that informs enhancements to our tools, processes, and methodologies

Research/policy analysis

  • Scanning the environment to stay current with health system developments as well as reports and other publications across jurisdictions and from peer organizations
  • Tracking and analyzing changing priorities, trends, emerging issues and shifts in health system policy and legislation, analyzing potential risks/impacts on operations/business activities
  • Responding to research requests to support early resolution activities and investigations into complaints, providing relevant policy and research information, highlighting case specific and potential systemic issues and preparing briefs as required.
  • Providing research and analysis support for Patient Ombudsman presentations, reports and other products, ensuring information is complete, accurate and supports PO directions.
  • Identifying opportunities to revise, adapt and develop new research procedures and processes, evaluating usefulness of provincial, national and global data/information sources and identifying new sources for information.
  • Preparing engaging briefs, summaries, and reports for internal and external audiences to support PO activities and initiatives, ensuring meaningful and relevant information is presented and any legislative changes, research findings and implications to PO are highlighted.

Team skills

  • Upholds the team’s core values and is committed to being a part of a positive organizational culture
  • Contributes to cross-organization initiatives and looks for opportunities to advance the office’s priorities through creativity and innovation
  • Values ongoing learning, and participates actively in opportunities to build skills and knowledge

Here is what you will need to be successful:
Education and Experience

  • An undergraduate degree in Information Management, Information Technology, Business Administration, Health Sciences, Health Administration or Health Informatics or related field or recognized equivalent, is required. Master’s degree in a relevant field preferred.
  • Minimum 3-5 years of overall working experience (or Master’s plus 1-3); experience as an analyst in the healthcare industry is preferred
  • Experience in data manipulation and reporting, as well as data governance practices

Knowledge and Skills

  • Strong MS Excel (data manipulation, advanced formulas and pivot tables) a must have;
  • Experience with SQL and statistical analysis tools such as SAS, Stata
  • Familiarity with PowerBI would be an asset
  • Experience translating analytical results into actionable insights and recommendations
  • Understanding of the Ontario health care system, with familiarity in at least one of the following sectors: hospitals, long-term care, home and community care
  • Familiarity with health care datasets (CIHI DAD and NACRS, OHIP) an asset
  • Strong verbal and written communication skills to effectively communicate analytic results;
  • Exceptional attention to detail
  • Strong knowledge of data analysis techniques, statistical and research methodologies
  • Excellent knowledge of database management principles
  • Exceptionally detail-oriented with strong problem solving and critical thinking skills
  • Excellent communication skills, including listening, written, verbal, and graphical communication skills

Employment Type: Permanent Full-Time

Salary band: 4

Location: Ontario (currently hybrid; subject to change)
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: June 7, 2024

Ontario Health encourages applications from candidates who are First Nations, Metis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

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