Website Ontario Health

Want to make a difference in your career? Consider this opportunity!
Working as system partners, the Health System Performance and Accountability Portfolio enables the Ontario healthcare system to provide high-quality, equitable care, through:

  • Development, implementation and operations of funding policy and innovative funding models, with the goal of leveraging funding to align with overall programs goals and drive value and performance in the system
  • Development, issuance and management of agreements that align system goals and funding in order to drive strong system accountability
  • Standardization and implementation of best practice for performance management across the province – including a coordinated approach to target setting, monitoring and escalation to support quality improvement and accountability
  • Coordination of engagement between Regional teams and the OH provincial office (including Regional Cancer Programs), thereby facilitating effective, streamlined collaborative for system improvement

The Performance and Accountability department within the Health System Performance and Accountability Portfolio is responsible for ensuring that every patient in Ontario has access to high quality care, by working with partners to lead and coordinate Ontario Health’s accountability and performance processes. Additionally, the Performance and Accountability Department acts as a liaison to regional partners across identified service areas. This includes acting as a key point of contact with OH regions on topics of performance and accountability, Regional Cancer programs, etc.

The department is responsible for the development, issuance and ongoing management of Ontario Health funding agreements with hospitals and other healthcare facilities across Ontario. The team is also responsible for providing support regarding non-funding agreements (e/g/ data sharing agreements, software service and license agreements, etc.), as appropriate. The team works closely with clinical program teams across the organization as well as with partners from Finance, Legal, Privacy, Analytics, Informatics, and regional/facility partners to lead a robust contract management system to deploy more than $3.5B in funding to health care organizations across the province. Through collaboration and partnerships with many internal and external stakeholders, the team also supports the implementation and operational activities of innovative funding models aligned with evidence-based practice enabling system sustainability.

This  is an exciting, multi-faceted opportunity to apply your coordination and stakeholder engagement skills to the work of enabling Ontario’s hospitals and other healthcare facilities to provide timely, equitable, and appropriate access to healthcare services for all Ontarians.

Here is what you will be doing:

  • Provide support to and coordinate activities of the team, including project and operational-related activities and documentation. This includes developing an understanding of the fiscal cycle, performance management activities/tools, and related business processes of Ontario Health and partner health care organizations
  • Concurrently support administrative aspects of several large, hospital/facility funding agreements, including initial, in-year reallocations, year-end settlements, updating contract-related schedules and tracking documents across a variety of funding programs
  • Prepare documentation to be sent to external stakeholders. This includes activities such as mail merging, proofreading, obtaining appropriate signatures, preparing emails and organizing documents which will be sent to senior leadership at health care organizations across the province
  • Maintain comprehensive databases of contact and funding related information for facilities associated with the funding and other contracts
  • Maintain tracking spreadsheets to monitor contract sign-back status, follow-up with facility contacts, and correspondence with the Ontario Health Finance team, as required
  • Act as a primary liaison for regional stakeholders and internal Ontario Health partners with regards to funding agreement related enquiries
  • Provide coordination support to initiative/project-related meetings (e.g. scheduling, notetaking, following up on action items, etc.), operational activities (e.g. validating and processing invoices, etc.), and developing/updating team resource documents (e.g. standard operating procedures, RASCI charts, etc.)
  • Utilize project management skills through developing work back schedules, managing activities’ deadlines/dependencies, and preparing status reports for initiatives
  • Assist with the preparation of presentations, reports, and/or data spreadsheets for senior leadership teams, health care organizations across the province and the Ministry of Health
  • Maintain the ongoing development of web-based collaboration spaces (SharePoint and Microsoft Teams) for regional stakeholders
  • Draft email communications to be sent to the regional leadership, as well as maintain the contact database/s and email tracking to support regional engagement
  • Supports the team’s commitment to respect equity, inclusion, inclusion, diversity and anti-racism
  • Perform cross-functional tasks and/or other duties within the Health System Performance and Accountability

Here is what you will need to be successful:
Education and Experience

  • An undergraduate degree in an appropriate discipline (e.g., Health Sciences, Health Services Research, Health Administration, Business Administration, etc.) or equivalent combination of education and experience
  • 1-3 years of relevant work experience
  • Prior healthcare experience or a demonstrated interest in healthcare is considered an asset
  • Previous work experience in a coordinator or administrative role is considered an asset
  • Strong computer skills, including the Microsoft Office applications (e.g., Word, Excel, PowerPoint, SharePoint, MS Teams, Project)
  • Superior attention to detail, organization and time management skills
  • Excellent written and verbal communication skills
  • Proven ability  to develop relationships, excellent interpersonal skills and ability to work closely with multiple teams across the organization and external stakeholders
  • Strong critical thinking and problem-solving skills
  • Highly productive and motivated, capable of quality output and able to multitask and prioritize assignments to meet timelines and manage competing priorities
  • Demonstrated ability to work as a member of a dynamic team within a fast-paced environment, using sound judgement
  • A desire to learn and take on new opportunities
  • Ability to adapt to changing priorities and timelines
  • Must be team-oriented, possess a positive attitude, and be committed to organizational health, culture and values

Employment Type: Permanent Full-Time (4 roles open currently)
Employment Location: Ontario (currently virtual; subject to change). All applicants must be a resident of Ontario to be considered for roles at Ontario Health
Internal Application Deadline Date: July 5, 2022
Note: As part of the initial recruitment screening process, Applicants must confirm that they are Fully Vaccinated against COVID-19. If Applicants are not Fully Vaccinated, they will be asked to identify any accommodation needs pursuant to a protected ground under the Code. If no such accommodation is identified, the Applicant will not be eligible to proceed through the recruitment process.

Apply here: Coordinator, Performance and Accountability – Ontario –

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