Website Toromont Cat

Job Category: Operations & Sales Support
Requisition Number: SERVI002102

Posted: March 2, 2023
Cote Gold
Gogama, ON P0M 1W0, CAN

Job Details

The Service Planners are the primary contact to all internal and external stakeholders with regard to Service operations. They utilize their technical knowledge and customer service skills to provide exceptional service in an effective and timely manner.

As a Service Planner, YOU will experience:

  • Working within one of the safest organization in the industry where your safety and well-being are our most important priority
  • Working for the best in class equipment dealer and with the premium Caterpillar brand
  • Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
  • Competitive total rewards including, wages, benefits, and premiums (as eligible)
  • An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

  • Participate in workplace safety, environmentally sound and healthy behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/Programs and best practices
  • Works closely with the Service Supervisor to schedule workload and optimize productivity in service operations
  • Actively manage multiple component tracking spreadsheets for all site equipment
  • Work directly with the Customer to coordinate field repairs
  • Execute short term/long term planning forecasts
  • Key/primary contact to customers with regard to technical and service-related issues
  • Acts on all incoming calls and effectively conduct follow-ups during the service-related issues
  • Reviews relevant information to provide information to provide customers with repair quotes as required
  • Updates and manages Service Scheduler in a timely and accurate fashion and assists Product Support Coordinator in opening work orders as required
  • Reviews machines for active service letters prior to recommending additional repair opportunities
  • Determines CSA and warranty coverage of relative equipment
  • Coordinate all equipment repair activities with Service Supervisor
  • Assists with warranty processing as needed

Must-haves for this role:

  • Post-Secondary Education in a technical or mechanical program
  • 5+ years’ equivalent experience and proven technical knowledge in the Heavy Equipment, Truck, or Mining industry
  • Previous planning/scheduling would be an asset
  • Solid analytical, problem solving, organizational and negotiation skills
  • Superior communication, interpersonal and organizational skills to interact with all levels of cross functional teams
  • Advanced computer literacy with proficiencies in Word, Excel, DBS, SAP and MS Project

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people’s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillarâ„¢, Toromont Cat takes care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Service Planner, Mining | Toromont Cat (

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