Website Toromont Cat

Reference Number: TCQ-21-8960

Division: Mining

Job City: Detour Lake

Province: Ontario

Position Status: Permanent, Full-Time

Work Shift: 2 weeks in/out Rotation (Fly-in/Fly-out)

Job Description:

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Ensure all employees comply with established customer safety rules
  • Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
  • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
  • Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
  • Proved direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
  • Create quotes and review and prepare invoices for internal and external customers
  • Manage work-in-progress (WIP) and contamination control
  • Investigate and report accidents or near misses
  • Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
  • Encourage continuous improvement for shop operations trough regularly scheduled meetings and associated training
  • Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures
  • Work with a sense of urgency and foster a team environment to encourage growth

Job Qualifications:

  • Post Secondary Education with a technical focus and up to 3 years experience in a supervisory position within a shop environment
  • Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
  • Customer centric with strong leadership, efficient coaching and effective team building skills
  • Exceptional communication, relationship development and interpersonal skills
  • Ability to drive sales with strong negotiation, analytical and organizational skills
  • Mindset for continuous improvement, excellent problemĀ  solving and conflict management skills
  • Proven business and financial acumen with effective decision making
  • Sense of urgency, independent and a team player with high initiative and integrity
  • Self-directed and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
  • Computer and systems literate with proficiencies in Microsoft Applications including Excel, Word, and Outlook
  • Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
  • Willing and able to work flexible hours in support of the business needs
  • Valid Driver’s license and clean Driver’s Abstract


Toromont is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, Toromont provides accessibility accommodations during the recruitment process. Should you require any accommodations, please let us know, and we will work with you to meet your needs.

We thank all applicants. Only selected candidates will be contacted.

APPLY HERE: Service Supervisor – Detour Lake (

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